Anbar Mart- Terms and Policies

Last Updated: November’2025

Welcome to Anbar Mart. By placing an order with us, you agree to the following Terms & Conditions, Refund & Returns Policy, and Order & Payment Policies. Please read them carefully.

🌐 1. General Terms & Conditions

1.1 Acceptance of Terms

By accessing our website, placing an order, or purchasing a product, you agree to comply with all policies listed on this page.

1.2 Product Availability

All products are subject to availability. Prices and stock may change without prior notice.

1.3 Product Quality

We ensure that our products (spices, rice, ghee, groceries, perishables) are sourced from trusted suppliers and delivered in fresh, safe condition.

1.4 Use of Website

You agree not to misuse the website, engage in fraudulent activity, or attempt unauthorized access.

1.5 Intellectual Property

All content, product images, descriptions, and logos are owned by Anbar Mart and may not be used without permission.

🛒 2. Ordering Terms

2.1 Order Confirmation

  • You will receive an email confirmation once your order is placed.
  • If any product becomes unavailable, we will notify you promptly.

2.2 Order Cancellation

  • Orders may be canceled within 1 hour of placing the order.
  • Once processing or shipping starts, cancellation may not be possible.

2.3 Incorrect Information

We are not responsible for delays caused by incorrect shipping addresses or customer information.

💳 3. Payment Policy

3.1 Payment Methods

We accept:

  • Cash on Delivery (COD)
  • Online Payments (if enabled)
  • Mobile Banking (bkash/Nagad/Rocket, if applicable)

3.2 Payment Confirmation

All online payments must be verified before order processing.

3.3 Pricing Errors

In the rare case of a pricing mistake, we reserve the right to cancel the order and issue a refund.

🚚 4. Shipping & Delivery Policy

4.1 Delivery Timeline

Delivery times vary by location:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

4.2 Delivery Delays

Natural disasters, strikes, or courier delays may affect delivery times.

4.3 Delivery Inspection

Customers should inspect products at delivery. Any issues must be reported within 48 hours.

🔄 5. Refund & Returns Policy

5.1 Eligibility for Returns

A return or refund will be offered if:

  • The product arrives damaged, defective, or incorrect
  • You notify us within 48 hours of receiving the item
  • The product remains unused and in original packaging (if applicable)

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used food items
  • Perishable items (meat, dairy, spices, rice, ghee) unless defective on arrival
  • Items damaged due to improper handling by the customer

5.3 Refund Options

If eligible, you may receive:

  • A refund to your original payment method
  • A replacement product
  • Store credit, if preferred

Refunds take 3–7 business days depending on your bank or payment provider.

5.4 Return Shipping

  • If the error is on our end, we cover shipping costs.
  • If the customer returns due to personal reasons, return shipping must be paid by the customer.
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

🔁 6. Replacement Policy

We provide replacements if:

  • You received the wrong item
  • The product was defective upon arrival
  • The product quality does not match the description

Replacements are processed within 2–3 business days after approval.

📩 7. How to Request a Return or Refund

o start a claim, contact us at:

📧 support@anbarmart.com
📞 Phone: +8801972323223

Please provide:

  • Order Number
  • Product Name
  • Reason for return
  • Photo/video proof (if damaged or incorrect)

Our support team will respond within 24–48 hours.

⚖️ 8. Limitation of Liability

Anbar Mart is not liable for:

  • Allergic reactions caused by food products
  • Damages resulting from misuse of products
  • Delays caused by third-party couriers
  • Typographical errors on the website

🔐 9. Privacy & Data Protection

We respect your privacy. Personal information is used only for:

  • Order processing
  • Delivery
  • Customer service
  • Legal compliance

We do not share your information with third parties except delivery partners.

📘 10. Policy Updates

Anbar Mart reserves the right to modify or update these terms at any time. All changes will be posted on this page.

Return to Home: anbarmart.com

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